News & Insights
Unified feed: Brian's Banking Blog + editorial posts.
Brian's BlogPicture this - personal interaction that respects your time.
Loom, for instance. Texting meets video - personal yet unintrusive. Scheduled calls? Often interruptions. Asynchronous communication with screen sharing AND face-to-face communication - a win-win-win.
bankingbankscommunication7/27/2023Read →
Brian's BlogHow do you connect with your teams, customers and vendors?
Participate in the digital evolution with me. Options are plenty - email, LinkedIn, WhatsApp, phone, video. And what's the crowd favorite? Messaging apps, for their freedom. Or face-to-face chats via video.
bankingbanksremote work7/26/2023Read →
BanksFed Announces Launch of FedNow Instant Payments System
Federal Reserve’s new FedNow instant payments system goes live, providing real-time payment processing for banks and their customers.
7/26/2023Read →
Brian's BlogCould a pandemic turbocharge growth?
Visbanking didn't just grow, it exploded. Why? Banks yearned for efficiency, new providers got a glance. And we seized it.
bankingbankscovid 197/24/2023Read →
Brian's BlogEver wondered how money has evolved?
From receiving wages in salt to the 1s and 0s of cryptocurrency, it's been a journey. But fundamentally, money is an exchange of value. That hasn't changed.
bankingbanksmoney7/22/2023Read →
BanksCFPB's Chopra Says Banks Should Expect Greater Scrutiny for Bank Mergers
CFPB head Rohit Chopra warns that banks should expect increased scrutiny of bank mergers, no more “rubber stamp” approval.
7/22/2023Read →
Brian's BlogAre you ready for the customer interaction revolution?
Omnichannel - ever cracked that code? Seems complex but it isn't. Your customers crave choices. Phone, in-branch, or app, they swing all ways. And they demand a seamless experience - regardless of how they are interacting with your bank.
bankingbanksomnichannel7/22/2023Read →
BanksFed’s Barr Cites AI’s Potential for Lending Bias
In remarks, the Fed’s top regulator Michael Barr warns of AI’s potential for increased lending bias via digital redlining.
7/22/2023Read →
Brian's BlogWhat is the key to banking? Trust.
But there's a challenge - transparency. Opaque verification processes, unclear credit limits, and confusing currency exchanges... all diminish trust. Winners will be the transparent ones.
bankingbankscommunity trust bank7/19/2023Read →
Brian's BlogEver marveled at the speed of innovation in banking today? It's like nothing we've seen before.
Fintech or traditional banks - they're all in the race. The prize? Superior customer service. The payments industry is especially fascinating.
bankingbanksfintech7/18/2023Read →
Brian's BlogHow often do you step into the unknown?
I did back in 2008 when I was tasked to start a bank at the height of the financial crisis. On a regular Friday morning, my boss said, "We're starting a bank." Unbelievable, isn't it?
bankingbanksfinancial crisis7/17/2023Read →
BanksCFPB Enforcement Action to Cost BofA More than $250 Million
CFPB orders Bank of America to pay more than $250 million for illicit business practices that harmed customers.
7/15/2023Read →