Omnichannel – ever cracked that code?
Seems complex but it isn’t.
Your customers crave choices.
Phone, in-branch, or app, they swing all ways.
And they demand a seamless experience – regardless of how they are interacting with your bank.
The trick? All systems should converse.
If we fumble the ball across systems, we would be better off with only one system.
And to my community banking friends,
it’s challenging, sure, but help is at hand.
Omnichannel isn’t just jargon. It’s the seamless future of customer engagement.
What is the best example of omnichannel you have experienced in any industry?
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Digging deep on banks is what I do.
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