Jan 31, 2023

Convenient tech does NOT equal good tech.

Jan 31, 2023 | Brian's Blog

Every piece of your stack MUST have a reason why it is the best option for its primary users.

I once worked with a community bank that decided to go with 1 company for their full tech stack.

At first glance, it sounds like a good, convenient, and practical decision.
But let’s look closer:

One of the tools was a CRM.
A crucial piece for every bank.

But this particular CRM had a huge problem.
It didn’t integrate cleanly with everything else.

Odd right?
It’s all the same company, so shouldn’t everything be integrated?

I dug deeper and found that this company had just recently acquired this CRM and hadn’t been able to integrate it fully yet.

It was a small company they acquired.
A relatively new CRM.
And honestly…

It was pretty bad compared to other options.
Even aside from the fact that it wasn’t fully integrated.

But why did the bank go with this option?
Because it was convenient to deal with just 1 provider.

The end user played almost no role in the decision.

When you add new software to your tech stack,
MAKE SURE it’s the one that will best serve the END USER —
Not your accounting department when they go to pay your vendors…

Learn more 

Sales Is Service.

Sales Is Service.

Especially in banking.And that’s exactly what got Wells Fargo into hot water.You probably remember 2013 and the chaos surrounding Wells Fargo.“8 is great” surfaced as their internal slogan.Employees were told to push all customers to have 8 products.That eventually...

Banking as a Service has major risks.

Banking as a Service has major risks.

And no one seems to be talking about it. More and more businesses are relying HEAVILY on APIs that they don’t own, control, or even understand how they work. Input into the black box → Result returned. And that…Is what we call Counterparty Risk. And lots of it. 1️⃣...